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Provider of Choice Model
At Step As One, we believe choice and control should extend beyond participants to the providers who support them.
Our commitment is to help independent providers and sole traders remain sustainable, profitable, and in control of their own businesses. We understand that many high-quality providers face increasing regulatory and compliance pressures, often leading them to consider mergers, acquisitions, or exiting the sector altogether.
Our model allows providers to retain their independence, maintain their own branding and identity, and continue delivering the personalised, high-quality services their participants value, without sacrificing ownership or control of their business.
By becoming an approved partner with Step As One under the Provider of Choice model , we retain responsibility for compliance with the NDIS Practice Standards, quality assurance, clinical governance, operational systems, complaints management, worker screening, participant safeguarding and audit readiness. This enables providers to focus on what they do best—supporting participants and growing their business—while having confidence that the complexities of NDIS compliance are being effectively managed.
Together, we are strengthening provider choice within the NDIS, supporting local businesses to thrive, and ensuring participants continue to have access to diverse, high-quality services delivered by providers who know their communities best.
Key Principles of the PoC model
Step As One is providing partnership opportunities for Behaviour Support Practitioners who wish to become sole traders as well as small unregistered SIL providers who would like to deliver registered services.
To enable experienced sole traders and unregistered disability providers to deliver services under the governance, compliance framework and NDIS registration of Step As One (SAO), while maintaining participant safety, service quality and regulatory compliance.
Service Partners operate as independent businesses but deliver services under SAO’s governance framework. Ultimate regulatory accountability remains with SAO as the registered NDIS provider.